Frequently Asked Questions

Firstly, we assist you in coordinating and arranging the nanny up to your very doorstep. This will take away all the hassle on your end. Secondly, all of our nannies are well verse in what they do and usually take on an average of 8 assignments every year. Thirdly, our friendly coordinators are ever ready to aid you in your requests. We are a professional team that always strive to provide the best for our clients.

There is no additional charges for our service. The final price quoted to you is inclusive of everything and is the amount you need to pay.

Ideally, it would be wise to give us a heads up at least 4 to 5 months before your Estimated Delivery Date (EDD). This is due to the high and rising demand in our services. By contacting us earlier, we will be able to schedule and reserve a confinement nanny for you. Do take note that there will be last minute charges of $100 and $200 if you make a request within a week or 48 hours respectively.

Unfortunately, this will not be possible due to the varying schedules of our nannies as well as unforeseen circumstances. However, please be assured that we will only recommend you experienced confinement nannies whom we have dealt with on numerous occasions. We definitely want our clients to be at ease and have a piece of mind too. If for some reason, you feel that the nanny assigned to you is not up to mark, kindly inform us.

We have not faced such cases before. However, we do allow replacements up to 1 times. If both the replacements are still unacceptable, we will arrange for a pro-rated refund.

As mentioned earlier, we will do as much as we can to help reduce your hassle. Hence, NannySOS will assist in applying for confinement nanny work permit, so that you won’t have to worry about it.

Our nannies are all aged between 40 to 60 years old. Therefore, you can be certain that they have years of accumulated experience to share.

Our nannies usually converse in Mandarin. However, be rest assured that they can understand basic English as well.

Our nannies will usually arrive at your place after 12pm. The timing varies depending on the state where they live.

Our nannies will leave around 12pm on the 28th day.

The initial non-refundable deposit depends on a few conditions such as the number of days, single birth or twins etc. We can only advise after we have received your request details. It has to be made before we proceed to make the necessary arrangements.

We accept credit card & bank transfer.

Yes, but only due to special cases that is mentioned in our terms and conditions. Regardless, an administrative fee of SGD100 will still be charge.

The balance payment has to be made in CASH directly to the nanny on the last day.

Yes, you can discuss this directly with our nannies. However, it will also be subjected to their available schedule. We can help with the confinement nanny work permit extension application if needed.

We understand that some families prefer to have their own privacy. Thus, we do offer a daytime/part-time nanny service. The nanny will be over at your place daily from 9am to 6pm. However, kindly take note that the same charges apply.

Please feel free to contact us via email, drop us a text or give us a call if you have any other doubts that need clarification.

Please place your orders at least 3 working days in advance for your confinement meal. Otherwise, all orders and deposit must be submitted latest by 12pm two days before delivery.

All confinement food packages inclusive of delivery services. However, surcharges are applicable to CBD and Chinese New Year CNY period.